Support
Down operatory? Let's fix it now.
Call 800-672-5733to reach an expert — a real person, not a phone tree. Most issues are resolved in a single remote session.
Remote support runs on our secure ScreenConnect service — your team clicks one link and we're looking at the problem together.
Serving dentistry since 1999
Installation, training & lifetime support included
What lifetime support covers
If we sold it, installed it, or integrated it, we support it — for the life of the equipment, not the length of a contract.
Equipment & sensor issues
Sensor not capturing, error codes, image-quality drift — we diagnose remotely first, dispatch on-site when hardware needs hands.
Imaging software
CADI and the major imaging platforms: crashes, workstation moves, new-operatory setup, integration breakage after office IT changes.
CBCT & panoramic systems
Calibration, acquisition errors, and workflow questions on every system we sell.
Networking & new workstations
Adding operatories, replacing PCs, or moving offices — we make sure imaging comes along cleanly.
Need a Business Associate Agreement?
We're happy to execute a BAA for HIPAA compliance. Send us your practice details and we'll return the signed agreement.
Not a customer yet?
This is the support every Dental TI purchase includes. If your current vendor's support ends when the invoice clears, let's talk.